Unable to log in to desktop app across Windows, macOS, and Linux

[soumadeep-dey]

Description:
I’ve been experiencing a login issue in the desktop version of the app for several months. The problem persists across multiple operating systems (Windows, macOS, and Linux).

Steps to Reproduce:

Open the desktop app.

Attempt to log in.

Complete verification via the web.

Return to the desktop app — an error is shown.

Expected Behavior:
After verifying via the web, I should be successfully logged into the desktop app.

Actual Behavior:
The app displays an error instead of logging me in.

Additional Context:

The issue has been consistent for months.

Same behavior observed on multiple operating systems (Windows, macOS, Linux).

Screenshot attached for reference.

[CuriousCorrelation]

Hi @soumadeep-dey, thanks for the report. Just to help us narrow this down further, could you confirm if the same issue occurs when completing verification in other browsers, such as Chrome or Firefox?

[soumadeep-dey]

@CuriousCorrelation yes, I've tried verifying across all browsers, the error is still persistent.

[CuriousCorrelation]

Got it @soumadeep-dey thanks for testing!

We tried the same thing but haven't been able to reproduce this on our end with Chrome/Firefox, so I wonder if this is something to do with the current environment.

We've been seeing some weird behavior with Brave lately but not with Chrome/Firefox, but since you're getting the same issue on both, it would be really helpful to get console screenshots from both browsers so we can compare. Sometimes the logs can vary slightly between browsers and give us clues about what's happening.

You can get to the console by hitting F12 (or right-click → Inspect), then click the "Console" tab. If you could capture what shows up there during the verification process on both browsers, that would be really helpful.