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Add troubleshooting for external identities login issues #1951

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12 changes: 12 additions & 0 deletions ...irtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-all.md
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Expand Up @@ -35,3 +35,15 @@ AADNonInteractiveUserSignInLogs
| project ['Time']=(TimeGenerated), UserPrincipalName, AuthenticationRequirement, ['MFA Result']=ResultDescription, Status, ConditionalAccessPolicies, DeviceDetail, ['Virtual Machine IP']=IPAddress, ['Cloud App']=ResourceDisplayName
| order by ['Time'] desc
```
### External Identities are unable to discover resources or login to their Cloud PC
If your Entra ID tenant restricts cross-tenant access and external collaboration settings, you may encounter an error when External Identities attempt to connect.

> Log Name: Microsoft-Windows-AAD, Event ID: 1081, Error Message: OAuth response error: interaction_required, Error description: AADSTS500213: The resource tenant's cross-tenant access policy does not allow this user to access this tenant.

You will need to allow the following applications for external identities to successfully login.

- Azure Virtual Desktop
- Windows Azure Active Directory
- Windows Cloud Login
- Azure Windows VM Sign-In
- Windows 365 (if allocating Windows 365 Cloud PCs)